# BRD-028 — A business absent from the verification databases must upload its registration document

> Where the entity does not appear in third-party verification databases, an official registration or IRS document must be uploaded with the brand.

- **Rule ID:** BRD-028
- **Layer:** Brand (`BRAND`)
- **Checks:** `registration document attachment`
- **Severity:** BLOCKING — Breaking this rule gets the submission rejected outright.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** External record we cannot query — reported as a warning to verify
- **Fix type:** Supply evidence only you hold
- **Required by:** AWS, Bandwidth
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/brand/brd-028/

## Why this rule exists

Commercial business databases lag reality by months, so a genuinely new company is missing from them for no fault of its own and the automated check returns "entity not found". The document upload is the intended route around that, not an escalation — but nothing in the form suggests it exists, so new businesses conclude they are ineligible and give up.

## How to fix it

Attach the CP-575 or 147C letter, or the state filing certificate, as a PDF with the registration. Scan the whole page rather than cropping to the name. Done when the document showing the legal name, the identifier and the address is attached to the submission.

## Check this yourself

**Do you have the registration document scanned and ready to attach before you submit, rather than after a rejection?**

1. For a US entity: the CP-575 or a 147C letter, or the state filing certificate.
2. Elsewhere: the incorporation certificate from the national register.
3. Scan the whole page, not a crop of the name — the document has to show the legal name, the identifier and the address together.

*What wrong looks like:* A genuinely new company is missing from the commercial databases, reads the "entity not found" result as ineligibility, and abandons the registration — when the document upload was the intended route through.

## Notes

Whether the entity is present in the commercial databases is something only the provider can see. What the user has to do is have the document ready before submitting rather than after the rejection — the CP-575 for a US entity, or the incorporation certificate from the national register elsewhere — because the resubmission window is where most of the delay accumulates.