{
  "id": "BRD-070",
  "slug": "brd-070",
  "title": "The verification number must be a real US or Canadian mobile",
  "statement": "The sole-proprietor mobile number must be an active US or Canadian wireless number in E.164 that can receive SMS.",
  "rationale": "This number is the entire identity check on this tier — there is no tax record behind it — so it has to be a handset a person answers, not a landline, a VoIP line, or a number from the platform being registered on. A business owner who supplies their office number gets no OTP, no error, and a brand that stays UNVERIFIED with nothing on the form to explain it.",
  "layer": "BRAND",
  "layerSlug": "brand",
  "object": "brand.mobile_phone",
  "severity": "BLOCKING",
  "detectability": [
    "EXTERNAL_DATA"
  ],
  "failureClass": "TERMINAL_EXTERNAL",
  "authorities": [
    "TCR",
    "Twilio",
    "Telnyx",
    "Vonage"
  ],
  "codes": [
    {
      "provider": "TCR",
      "code": "551",
      "remediable": true
    },
    {
      "provider": "Twilio",
      "code": "30751",
      "remediable": true
    }
  ],
  "applicability": {
    "entityTypes": [
      "SOLE_PROPRIETOR"
    ]
  },
  "applicabilityText": "Applies when the brand is a sole proprietor.",
  "universal": false,
  "remediation": "Supply the owner's personal mobile in E.164 — +1 followed by ten digits — and have the handset to hand when the registration is submitted. Send yourself a test text first if you are unsure the line receives SMS.",
  "notes": "The line type is a carrier lookup we cannot run. What the user has to confirm themselves is that the number is a genuine wireless line on a US or Canadian carrier: office VoIP numbers, Google Voice numbers and numbers issued by a CPaaS all look correct in the field and none of them will complete the OTP.",
  "phase": "approval",
  "automated": false,
  "attestation": {
    "question": "Is the verification number a genuine wireless line on a US or Canadian consumer carrier, able to receive SMS today?",
    "howToCheck": [
      "Text the number from another phone and confirm it arrives on a handset.",
      "Rule out the three lookalikes: an office VoIP line, a Google Voice number, and a number issued by a messaging provider. All three look correct in the field and none will complete the OTP.",
      "Enter it in E.164 — +1 followed by the ten digits."
    ],
    "failureLooksLike": "The owner supplies the office number. No OTP arrives, no error is shown, and the brand sits UNVERIFIED with nothing on the form to explain why."
  },
  "url": "https://ekas.io/rules/10dlc/brand/brd-070/",
  "markdown": "https://ekas.io/rules/10dlc/brand/brd-070.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}