# BRD-070 — The verification number must be a real US or Canadian mobile

> The sole-proprietor mobile number must be an active US or Canadian wireless number in E.164 that can receive SMS.

- **Rule ID:** BRD-070
- **Layer:** Brand (`BRAND`)
- **Checks:** `brand.mobile_phone`
- **Severity:** BLOCKING — Breaking this rule gets the submission rejected outright.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** External record we cannot query — reported as a warning to verify
- **Fix type:** Wait on an external system or a required interval
- **Required by:** TCR, Twilio, Telnyx, Vonage
- **Applies:** Applies when the brand is a sole proprietor.
- **Canonical URL:** https://ekas.io/rules/10dlc/brand/brd-070/

## Why this rule exists

This number is the entire identity check on this tier — there is no tax record behind it — so it has to be a handset a person answers, not a landline, a VoIP line, or a number from the platform being registered on. A business owner who supplies their office number gets no OTP, no error, and a brand that stays UNVERIFIED with nothing on the form to explain it.

## How to fix it

Supply the owner's personal mobile in E.164 — +1 followed by ten digits — and have the handset to hand when the registration is submitted. Send yourself a test text first if you are unsure the line receives SMS.

## Provider rejection codes

| Provider | Code | Resubmission allowed |
| --- | --- | --- |
| TCR | `551` | yes |
| Twilio | `30751` | yes |

## Check this yourself

**Is the verification number a genuine wireless line on a US or Canadian consumer carrier, able to receive SMS today?**

1. Text the number from another phone and confirm it arrives on a handset.
2. Rule out the three lookalikes: an office VoIP line, a Google Voice number, and a number issued by a messaging provider. All three look correct in the field and none will complete the OTP.
3. Enter it in E.164 — +1 followed by the ten digits.

*What wrong looks like:* The owner supplies the office number. No OTP arrives, no error is shown, and the brand sits UNVERIFIED with nothing on the form to explain why.

## Notes

The line type is a carrier lookup we cannot run. What the user has to confirm themselves is that the number is a genuine wireless line on a US or Canadian carrier: office VoIP numbers, Google Voice numbers and numbers issued by a CPaaS all look correct in the field and none of them will complete the OTP.