{
  "id": "BRD-108",
  "slug": "brd-108",
  "title": "The brand support email must be well formed",
  "statement": "The brand support email must be a syntactically valid address.",
  "rationale": "A malformed address fails at the API boundary, and where it does not, it silently swallows the 2FA and verification mail the brand is waiting on — so the registration stalls with no visible cause. Trailing spaces and a missing top-level domain are the two shapes that survive a form's own validation.",
  "layer": "BRAND",
  "layerSlug": "brand",
  "object": "brand.email",
  "severity": "BLOCKING",
  "detectability": [
    "DETERMINISTIC"
  ],
  "failureClass": "RETRY_FIELD",
  "authorities": [
    "TCR",
    "AWS"
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Correct the address so it has a local part, an @, and a domain with a dot in it. Done when a test message to it arrives — the verification mail will go to this address.",
  "example": "email: support@acmecoffee.com",
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/brand/brd-108/",
  "markdown": "https://ekas.io/rules/10dlc/brand/brd-108.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}