{
  "id": "BRD-221",
  "slug": "brd-221",
  "title": "Respect the cooldown before re-ordering a vet",
  "statement": "A vet must not be re-ordered against unchanged brand information, nor more than once in three months after the first post-registration re-vet.",
  "rationale": "A re-vet examines the same records, so ordering one against unchanged data returns the same score and charges for it — which is why the registry rate-limits the attempt rather than trusting people not to make it. The cooldown catches teams who are working the problem hard: three orders in a fortnight after a disappointing score is a very natural response and none of them can succeed.",
  "layer": "BRAND",
  "layerSlug": "brand",
  "object": "the re-vet request + the brand diff",
  "severity": "MEDIUM",
  "detectability": [
    "DETERMINISTIC"
  ],
  "failureClass": "TERMINAL_EXTERNAL",
  "authorities": [
    "TCR",
    "Telnyx"
  ],
  "codes": [
    {
      "provider": "TCR",
      "code": "525",
      "remediable": true
    }
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Change the underlying brand data first — the firmographic inputs a vet reads — and then wait out the three months. If the score was the problem, the productive move is correcting the address, the website and the contact details rather than re-running the same examination.",
  "notes": "Merges the per-class cooldowns the catalog records separately (BRD-219 for RCS/RBM vetting, BRD-220 for the Telnyx window) into the one rule they describe: re-ordering inside any of them is refused or wasted. The window is enforced at the registry against a history we only see when the caller supplies it, so a re-order with no date attached is reported as undecided rather than allowed.",
  "catalogIds": [
    "BRD-219",
    "BRD-220"
  ],
  "phase": "approval",
  "automated": true,
  "attestation": {
    "question": "Has the brand data behind the score actually changed since the last vet, and is the three-month cooldown clear?",
    "howToCheck": [
      "Find the date of the last vet order. Inside the window, a re-order is refused or wasted.",
      "Before re-ordering, change what the vet reads: the address, the website, the published phone number, the contact details.",
      "Three orders in a fortnight after a disappointing score is a natural response and none of them can succeed."
    ],
    "failureLooksLike": "The same examination is re-run against the same records and returns the same number, having charged for it — and the cooldown means you find out every three months."
  },
  "url": "https://ekas.io/rules/10dlc/brand/brd-221/",
  "markdown": "https://ekas.io/rules/10dlc/brand/brd-221.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}