# BRD-221 — Respect the cooldown before re-ordering a vet

> A vet must not be re-ordered against unchanged brand information, nor more than once in three months after the first post-registration re-vet.

- **Rule ID:** BRD-221
- **Layer:** Brand (`BRAND`)
- **Checks:** `the re-vet request + the brand diff`
- **Severity:** MEDIUM — Usually survives review, but lowers your trust score or invites manual review.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** Deterministic (settled in code from the submitted values)
- **Fix type:** Wait on an external system or a required interval
- **Required by:** TCR, Telnyx
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/brand/brd-221/

## Why this rule exists

A re-vet examines the same records, so ordering one against unchanged data returns the same score and charges for it — which is why the registry rate-limits the attempt rather than trusting people not to make it. The cooldown catches teams who are working the problem hard: three orders in a fortnight after a disappointing score is a very natural response and none of them can succeed.

## How to fix it

Change the underlying brand data first — the firmographic inputs a vet reads — and then wait out the three months. If the score was the problem, the productive move is correcting the address, the website and the contact details rather than re-running the same examination.

## Provider rejection codes

| Provider | Code | Resubmission allowed |
| --- | --- | --- |
| TCR | `525` | yes |

## Check this yourself

**Has the brand data behind the score actually changed since the last vet, and is the three-month cooldown clear?**

1. Find the date of the last vet order. Inside the window, a re-order is refused or wasted.
2. Before re-ordering, change what the vet reads: the address, the website, the published phone number, the contact details.
3. Three orders in a fortnight after a disappointing score is a natural response and none of them can succeed.

*What wrong looks like:* The same examination is re-run against the same records and returns the same number, having charged for it — and the cooldown means you find out every three months.

## Notes

Merges the per-class cooldowns the catalog records separately (BRD-219 for RCS/RBM vetting, BRD-220 for the Telnyx window) into the one rule they describe: re-ordering inside any of them is refused or wasted. The window is enforced at the registry against a history we only see when the caller supplies it, so a re-order with no date attached is reported as undecided rather than allowed.