# BRD-258 — Respect the appeal attachment limits

> An appeal may carry at most ten attachments, each no larger than 10 MB, and no more than 30 MB in total.

- **Rule ID:** BRD-258
- **Layer:** Brand (`BRAND`)
- **Checks:** `the appeal attachments`
- **Severity:** MEDIUM — Usually survives review, but lowers your trust score or invites manual review.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** Deterministic (settled in code from the submitted values)
- **Fix type:** Fix the field — a better value in the form clears it
- **Required by:** TCR
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/brand/brd-258/

## Why this rule exists

Three separate limits apply at once and only the one you hit is reported, so an appeal built from phone photographs of documents fails on total size after being trimmed to ten files. Every attempt costs a cycle, and appeals are usually filed under time pressure with a campaign already blocked.

## How to fix it

Combine the pages of each document into one PDF and compress scans to text-readable rather than photographic quality. Two or three well-made PDFs beat ten photographs and land inside every limit at once. Done when there are ten or fewer files, none over 10 MB, and 30 MB in total.

## Example of a compliant value

```text
attachments: cp575.pdf (1.2 MB), state-registration.pdf (0.8 MB) — two documents, all pages in each
```

## Provider rejection codes

| Provider | Code | Resubmission allowed |
| --- | --- | --- |
| TCR | `544` | yes |

## Notes

Absorbs OPS-328, which states the same attachment limits alongside the explanation length in BRD-257. Combining pages into one PDF also discharges BRD-260, which requires every page of a multi-page document to be attached.