# BRD-260 — Attach every page of a multi-page document

> Where a supporting document runs to several pages, all of them must be attached — partial submissions are rejected.

- **Rule ID:** BRD-260
- **Layer:** Brand (`BRAND`)
- **Checks:** `the appeal attachments`
- **Severity:** HIGH — Rejected by at least one carrier or provider, and a common cause of failure at the rest.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** Human check — only someone holding the document can settle it; Not knowable before submission — reported with its deadline
- **Fix type:** Supply evidence only you hold
- **Required by:** TCR
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/brand/brd-260/

## Why this rule exists

People attach the page with the answer on it, because that is the page that matters to them. The reviewer needs the document to be self-evidently the whole document — an EIN letter is three pages and a single page of it could have come from anywhere — so a partial submission is refused without the argument being read.

## How to fix it

Scan the document end to end and attach it as one PDF, including the pages that look like boilerplate. Done when the attachment has the same number of pages as the paper document.

## Check this yourself

**Does the attachment have the same number of pages as the paper document in your hand?**

1. Count the pages of the original, then count the pages of the PDF you are attaching.
2. Scan end to end and combine into a single PDF, boilerplate pages included — that also keeps the file count inside the attachment limits.

*What wrong looks like:* The page with the answer on it is attached alone. An EIN letter runs to three pages, and one page of it could have come from anywhere, so the appeal is refused without the argument being read.

## Notes

Only the person holding the document knows how many pages it has. What the user must do is check the page count before attaching — and combining the pages into a single PDF also keeps the file count inside the limits in BRD-258.