{
  "id": "BRD-268",
  "slug": "brd-268",
  "title": "Brand contact fields must contain no spaces",
  "statement": "The brand contact email and phone fields must contain no whitespace.",
  "rationale": "A trailing space survives a copy-paste and is invisible in the field, and the registry compares these values as strings — so the address that looks identical to the one on file does not match it. It is the defect users are least able to see, which is why it is worth catching mechanically rather than asking them to look again.",
  "layer": "BRAND",
  "layerSlug": "brand",
  "object": "brand.email + brand.phone",
  "severity": "BLOCKING",
  "detectability": [
    "DETERMINISTIC"
  ],
  "failureClass": "RETRY_FIELD",
  "authorities": [
    "Telnyx",
    "TCR"
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Strip every space from the email and phone fields, including leading and trailing ones. Done when neither value contains a space character anywhere.",
  "example": "email: support@acmecoffee.com · phone: +14155550134",
  "pitfalls": [
    "Pasting from a spreadsheet or a PDF is where the trailing space comes from, and the field will look correct in every screenshot you take of it."
  ],
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/brand/brd-268/",
  "markdown": "https://ekas.io/rules/10dlc/brand/brd-268.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}