# BRD-268 — Brand contact fields must contain no spaces

> The brand contact email and phone fields must contain no whitespace.

- **Rule ID:** BRD-268
- **Layer:** Brand (`BRAND`)
- **Checks:** `brand.email + brand.phone`
- **Severity:** BLOCKING — Breaking this rule gets the submission rejected outright.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** Deterministic (settled in code from the submitted values)
- **Fix type:** Fix the field — a better value in the form clears it
- **Required by:** Telnyx, TCR
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/brand/brd-268/

## Why this rule exists

A trailing space survives a copy-paste and is invisible in the field, and the registry compares these values as strings — so the address that looks identical to the one on file does not match it. It is the defect users are least able to see, which is why it is worth catching mechanically rather than asking them to look again.

## How to fix it

Strip every space from the email and phone fields, including leading and trailing ones. Done when neither value contains a space character anywhere.

## Example of a compliant value

```text
email: support@acmecoffee.com · phone: +14155550134
```

## Common mistakes

- Pasting from a spreadsheet or a PDF is where the trailing space comes from, and the field will look correct in every screenshot you take of it.