{
  "id": "CON-VERBAL-ELEMENTS",
  "slug": "con-verbal-elements",
  "title": "Verbal script must contain all eight required consent elements",
  "statement": "The script must capture explicit consent and state the brand, message types, frequency, rates, opt-out, help, and the privacy policy.",
  "rationale": "Each of the eight elements carries its own DCA reject code, so a script missing one is rejected for that specific reason rather than generically — and the fix is correspondingly specific. Oral consent is only valid where it captures the same substance a written disclosure would, which is why the element list mirrors the web one.",
  "layer": "CONSENT_FLOW",
  "layerSlug": "consent-flow",
  "object": "verbal script",
  "severity": "BLOCKING",
  "detectability": [
    "AI_FORM"
  ],
  "failureClass": "TERMINAL_ARTIFACT",
  "artifact": "verbal_script",
  "authorities": [
    "TCR",
    "FCC",
    "CTIA"
  ],
  "codes": [
    {
      "provider": "TCR/DCA",
      "code": "2105",
      "remediable": true
    },
    {
      "provider": "TCR/DCA",
      "code": "2108",
      "remediable": true
    },
    {
      "provider": "TCR/DCA",
      "code": "2109",
      "remediable": true
    },
    {
      "provider": "TCR/DCA",
      "code": "2110",
      "remediable": true
    },
    {
      "provider": "TCR/DCA",
      "code": "2111",
      "remediable": true
    },
    {
      "provider": "TCR/DCA",
      "code": "2112",
      "remediable": true
    },
    {
      "provider": "TCR/DCA",
      "code": "2119",
      "remediable": true
    },
    {
      "provider": "TCR/DCA",
      "code": "7107",
      "remediable": true
    }
  ],
  "applicability": {
    "consentMethods": [
      "verbal_live",
      "verbal_ivr"
    ]
  },
  "applicabilityText": "Applies when consent was collected by live verbal and IVR.",
  "universal": false,
  "remediation": "Amend the script so every element is spoken, and have the agent capture an explicit \"yes\" rather than treating silence or continuing the call as agreement. Record the call or log the consent timestamp against the customer record.",
  "example": "\"Before we finish — would you like to receive text messages from Acme Coffee about your orders and our promotions? Message frequency varies, message and data rates may apply, you can reply STOP at any time to unsubscribe or HELP for help, and our privacy policy is at acmecoffee.com/privacy. Can I confirm you agree to receive these texts at the number ending 4471?\"",
  "catalogIds": [
    "CMP-109"
  ],
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/consent-flow/con-verbal-elements/",
  "markdown": "https://ekas.io/rules/10dlc/consent-flow/con-verbal-elements.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}