{
  "id": "OPS-QUIET-HOURS-DISCLOSED",
  "slug": "ops-quiet-hours-disclosed",
  "title": "Quiet-hours handling should be disclosed for promotional programmes",
  "statement": "A promotional campaign should indicate that sending respects recipient-local quiet hours.",
  "rationale": "Several US state mini-TCPAs impose quiet-hours windows measured in the recipient's local time, and violations are litigated rather than merely filtered. A national campaign that never mentions time-of-day handling is the profile plaintiffs' firms look for, so disclosing it is cheap insurance.",
  "layer": "OPERATIONAL",
  "layerSlug": "operational",
  "object": "campaign.description + campaign.message_flow",
  "severity": "MEDIUM",
  "detectability": [
    "AI_FORM"
  ],
  "failureClass": "RETRY_FIELD",
  "authorities": [
    "FCC",
    "state law"
  ],
  "applicability": {
    "useCases": [
      "MARKETING",
      "MIXED",
      "SWEEPSTAKE",
      "LOW_VOLUME"
    ]
  },
  "applicabilityText": "Applies when the use case is MARKETING, MIXED, SWEEPSTAKE and LOW_VOLUME.",
  "universal": false,
  "remediation": "State that promotional sends are restricted to daytime hours in the recipient's local time zone, and configure your platform to enforce it per-recipient rather than per-server.",
  "example": "Promotional messages are sent between 9am and 8pm in the recipient's local time zone, and are suppressed in states with stricter windows.",
  "notes": "Registration-side twin — we verify the disclosure, not the send-time behaviour.",
  "catalogIds": [
    "OPS-091"
  ],
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/operational/ops-quiet-hours-disclosed/",
  "markdown": "https://ekas.io/rules/10dlc/operational/ops-quiet-hours-disclosed.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}