# POL-020 — A non-English site needs an English policy

> Where the site is published in another language, an English version of the policy pages must exist.

- **Rule ID:** POL-020
- **Layer:** Policy pages (`POLICY_PAGE`)
- **Checks:** `policy page language`
- **Severity:** MEDIUM — Usually survives review, but lowers your trust score or invites manual review.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** AI judgement over the crawled website or policy page
- **Fix type:** Fix the privacy policy or SMS terms
- **Required by:** TCR
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/policy-page/pol-020/

## Why this rule exists

US 10DLC review is performed in English, and machine translation of a legal document fails in exactly the places that matter — the non-sharing clause reads as a general privacy promise once it has been through a translator. A business serving a non-English-speaking market has every reason to publish only in that language and no reason to expect this.

## How to fix it

Publish an English version of the privacy policy and SMS terms at their own URLs, and submit those URLs on the campaign. Done when the registered links open English documents, whatever the rest of the site is in.

## Notes

Single unverified secondary source in the catalog, hence MEDIUM. The site-side equivalent is WEB-018; both can fail independently, since a bilingual site frequently has monolingual policy pages.