# POL-028 — Keep a dated copy of both documents as submitted

> Both policy pages should be captured at submission so the exact version that was reviewed can be produced later.

- **Rule ID:** POL-028
- **Layer:** Policy pages (`POLICY_PAGE`)
- **Checks:** `privacy policy + terms as submitted`
- **Severity:** MEDIUM — Usually survives review, but lowers your trust score or invites manual review.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** Human check — only someone holding the document can settle it
- **Fix type:** Supply evidence only you hold
- **Required by:** TCR
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/policy-page/pol-028/

## Why this rule exists

An appeal turns on what the reviewer actually saw, and by the time one is filed the pages have usually been edited — often in response to the rejection itself. Without a capture there is no way to show that the document met the requirement on the day, so a winnable appeal becomes an argument nobody can settle.

## How to fix it

Save a dated PDF or archive capture of both pages at the moment you submit, and keep it with the registration record. Done when you can produce the exact text that was live on the submission date.

## Check this yourself

**Do you hold a dated capture of both policy pages exactly as they were on the day you submitted?**

1. Print both pages to PDF, or take an archive capture, before pressing submit.
2. Store it with the registration record.
3. Done when you can produce the exact text that was live on the submission date.

*What wrong looks like:* The appeal turns on what the reviewer saw, and by then the pages have been edited — often in response to the rejection itself. A winnable appeal becomes an argument nobody can settle.

## Notes

Product hygiene rather than a published carrier rule — the catalog records it as a recommendation. Nothing we hold proves a capture was taken, so this is on the user: print both pages to PDF, or archive them, before pressing submit.