{
  "id": "POL-069",
  "slug": "pol-069",
  "title": "The general policy and the SMS clause must not contradict each other",
  "statement": "Where the policy contains both a general sharing disclosure and an SMS-specific non-sharing clause, the two must be reconciled rather than left to contradict.",
  "rationale": "A document that promises two opposite things has told the reviewer nothing except that nobody read it end to end, and the reviewer resolves it against the brand by taking the permissive clause as controlling. It is the standard outcome of adding a compliance paragraph to an existing policy: the new text is correct, the old text is untouched, and both are live.",
  "layer": "POLICY_PAGE",
  "layerSlug": "policy-page",
  "object": "privacy policy body (intra-document consistency)",
  "severity": "HIGH",
  "detectability": [
    "AI_FORM"
  ],
  "failureClass": "TERMINAL_POLICY",
  "artifact": "privacy_policy",
  "authorities": [
    "Telnyx"
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Edit the general section so it agrees with the SMS clause — narrow it, or exclude messaging data from it by name — rather than adding a third paragraph explaining the relationship. Done when a reader can find only one answer to \"is my number shared?\".",
  "example": "General section: \"We share personal information with service providers acting on our behalf, and with no one else. Text messaging opt-in data and consent are excluded from all sharing and disclosure.\"",
  "notes": "The contradiction itself is the finding, which is why this is separate from POL-062 and POL-064: those fail the permissive clause on its own terms, and this one fails the document for holding both. Where only the permissive clause exists, report it there and pass here.",
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/policy-page/pol-069/",
  "markdown": "https://ekas.io/rules/10dlc/policy-page/pol-069.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}