{
  "id": "POL-135",
  "slug": "pol-135",
  "title": "The policy must say how to exercise those rights",
  "statement": "The privacy policy must give instructions for exercising consumer rights, including submission methods, verification and authorised agents.",
  "rationale": "A list of rights with no route to exercise them is the commonest way a policy looks compliant and does nothing — the consumer knows what they are entitled to and not who to ask. The verification step in particular has to be described in advance, because a business that invents an identity check when a request arrives looks like it is refusing.",
  "layer": "POLICY_PAGE",
  "layerSlug": "policy-page",
  "object": "privacy policy body",
  "severity": "HIGH",
  "detectability": [
    "CRAWL"
  ],
  "failureClass": "TERMINAL_POLICY",
  "artifact": "privacy_policy",
  "authorities": [
    "CCPA"
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Give the submission routes, the verification step and the agent route in the rights section itself. Done when a reader can start a request from the policy without hunting.",
  "example": "To make a request, email privacy@acmecoffee.com or call 415-555-0134. We will ask for the email address or mobile number on your account to verify it is you. An authorised agent may act for you with your written permission.",
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/policy-page/pol-135/",
  "markdown": "https://ekas.io/rules/10dlc/policy-page/pol-135.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}