# POL-138 — The policy should offer an accessible alternative format

> The privacy policy must carry an accessibility statement or a route to an alternative format.

- **Rule ID:** POL-138
- **Layer:** Policy pages (`POLICY_PAGE`)
- **Checks:** `privacy policy body`
- **Severity:** LOW — Best practice. Worth fixing, rarely fatal on its own.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** AI judgement over the submitted form
- **Fix type:** Fix the privacy policy or SMS terms
- **Required by:** CCPA
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/policy-page/pol-138/

## Why this rule exists

A consumer who cannot read the page cannot exercise any right in it, and California expects a route for people with disabilities. It costs one line and it is the kind of omission that reads badly next to a document otherwise full of rights.

## How to fix it

Add a line offering the policy in an alternative format on request, with a contact route. Done when the document says how to get it in another form.

## Example of a compliant value

```text
Need this policy in another format? Email support@acmecoffee.com or call 415-555-0134 and we will provide one.
```