# POL-182 — SMS terms must carry a carrier non-liability disclaimer

> The SMS terms must state that wireless carriers are not liable for delayed or undelivered messages.

- **Rule ID:** POL-182
- **Layer:** Policy pages (`POLICY_PAGE`)
- **Checks:** `terms body`
- **Severity:** MEDIUM — Usually survives review, but lowers your trust score or invites manual review.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** AI judgement over the crawled website or policy page
- **Fix type:** Fix the privacy policy or SMS terms
- **Required by:** CTIA, TCR
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/policy-page/pol-182/

## Why this rule exists

Carriers require this disclaimer as a condition of carrying A2P traffic — it is the clause that stops them being sued when a message arrives late. Its absence is a standard, mechanically-checked omission in SMS terms review.

## How to fix it

Add the standard carrier disclaimer to the SMS terms section, naming the carriers rather than only limiting your own liability. Done when the terms say delivery is not guaranteed and that the carriers are not answerable for it.

## Example of a compliant value

```text
Delivery is not guaranteed. Neither Acme Coffee nor the wireless carriers are liable for delayed or undelivered messages.
```