{
  "id": "POL-205",
  "slug": "pol-205",
  "title": "A retail brand's terms should cover orders and payment",
  "statement": "The terms of service must include a commerce section covering orders, pricing, payment, taxes, subscriptions and auto-renewal.",
  "rationale": "For a retailer these clauses are the actual agreement — what a price means, when an order is accepted, what happens when a subscription renews — and their absence is what leaves a business arguing with a customer over a charge with nothing to point at. The auto-renewal element carries independent legal weight in several states.",
  "layer": "POLICY_PAGE",
  "layerSlug": "policy-page",
  "object": "terms of service body",
  "severity": "MEDIUM",
  "detectability": [
    "CRAWL"
  ],
  "failureClass": "TERMINAL_POLICY",
  "artifact": "sms_terms",
  "authorities": [
    "TCR"
  ],
  "applicability": {
    "verticals": [
      "RETAIL"
    ]
  },
  "applicabilityText": "Applies when the vertical is RETAIL.",
  "universal": false,
  "remediation": "Add the commerce section covering ordering, pricing, payment and any recurring charge. Done when a customer can find out what happens when their subscription renews.",
  "example": "Coffee subscriptions renew every four weeks at the price shown when you subscribed. We email you three days before each renewal, and you can cancel any time from your account.",
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/policy-page/pol-205/",
  "markdown": "https://ekas.io/rules/10dlc/policy-page/pol-205.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}