# POL-205 — A retail brand's terms should cover orders and payment

> The terms of service must include a commerce section covering orders, pricing, payment, taxes, subscriptions and auto-renewal.

- **Rule ID:** POL-205
- **Layer:** Policy pages (`POLICY_PAGE`)
- **Checks:** `terms of service body`
- **Severity:** MEDIUM — Usually survives review, but lowers your trust score or invites manual review.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** AI judgement over the crawled website or policy page
- **Fix type:** Fix the privacy policy or SMS terms
- **Required by:** TCR
- **Applies:** Applies when the vertical is RETAIL.
- **Canonical URL:** https://ekas.io/rules/10dlc/policy-page/pol-205/

## Why this rule exists

For a retailer these clauses are the actual agreement — what a price means, when an order is accepted, what happens when a subscription renews — and their absence is what leaves a business arguing with a customer over a charge with nothing to point at. The auto-renewal element carries independent legal weight in several states.

## How to fix it

Add the commerce section covering ordering, pricing, payment and any recurring charge. Done when a customer can find out what happens when their subscription renews.

## Example of a compliant value

```text
Coffee subscriptions renew every four weeks at the price shown when you subscribed. We email you three days before each renewal, and you can cancel any time from your account.
```