# POL-206 — A retail brand's terms should cover shipping and returns

> The terms of service must include a section covering shipping, returns, refunds and cancellations, or links to those pages.

- **Rule ID:** POL-206
- **Layer:** Policy pages (`POLICY_PAGE`)
- **Checks:** `terms of service body`
- **Severity:** LOW — Best practice. Worth fixing, rarely fatal on its own.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** AI judgement over the crawled website or policy page
- **Fix type:** Fix the privacy policy or SMS terms
- **Required by:** TCR
- **Applies:** Applies when the vertical is RETAIL.
- **Canonical URL:** https://ekas.io/rules/10dlc/policy-page/pol-206/

## Why this rule exists

These are the terms customers actually look for, and for a messaging programme they are frequently the subject of the messages — an order update points at a delivery promise that has to exist somewhere. A link to a dedicated page is fine; silence is what leaves the business with no stated policy at the moment it is being asked to honour one.

## How to fix it

Cover the four, or link the pages that do. Done when a customer reading the terms can find the returns window.

## Example of a compliant value

```text
Shipping, returns and refunds are covered at acmecoffee.com/shipping and acmecoffee.com/returns, which form part of these terms.
```