{
  "id": "POL-208",
  "slug": "pol-208",
  "title": "The terms should cover user-generated content",
  "statement": "The terms of service must include a user-content clause covering licence, takedown and a DMCA agent.",
  "rationale": "Where customers post reviews, photos or replies the business needs permission to display them, and the licence clause is that permission — without it every republished review is unlicensed. The DMCA agent is what preserves the safe harbour when somebody complains about a post.",
  "layer": "POLICY_PAGE",
  "layerSlug": "policy-page",
  "object": "terms of service body",
  "severity": "LOW",
  "detectability": [
    "AI_FORM"
  ],
  "failureClass": "TERMINAL_POLICY",
  "artifact": "sms_terms",
  "authorities": [
    "TCR"
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Add the user-content clause where the service accepts any user submissions, including reviews. Done when the terms say what you may do with what customers post and how to complain about a post.",
  "example": "When you post a review or photo you give Acme Coffee permission to display it. To report content, email legal@acmecoffee.com.",
  "notes": "Conditional on the service accepting user content, which no applicability dimension expresses; the criteria pass immediately where it does not.",
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/policy-page/pol-208/",
  "markdown": "https://ekas.io/rules/10dlc/policy-page/pol-208.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}