# POL-208 — The terms should cover user-generated content

> The terms of service must include a user-content clause covering licence, takedown and a DMCA agent.

- **Rule ID:** POL-208
- **Layer:** Policy pages (`POLICY_PAGE`)
- **Checks:** `terms of service body`
- **Severity:** LOW — Best practice. Worth fixing, rarely fatal on its own.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** AI judgement over the submitted form
- **Fix type:** Fix the privacy policy or SMS terms
- **Required by:** TCR
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/policy-page/pol-208/

## Why this rule exists

Where customers post reviews, photos or replies the business needs permission to display them, and the licence clause is that permission — without it every republished review is unlicensed. The DMCA agent is what preserves the safe harbour when somebody complains about a post.

## How to fix it

Add the user-content clause where the service accepts any user submissions, including reviews. Done when the terms say what you may do with what customers post and how to complain about a post.

## Example of a compliant value

```text
When you post a review or photo you give Acme Coffee permission to display it. To report content, email legal@acmecoffee.com.
```

## Notes

Conditional on the service accepting user content, which no applicability dimension expresses; the criteria pass immediately where it does not.