{
  "id": "POL-216",
  "slug": "pol-216",
  "title": "The terms should cover termination",
  "statement": "The terms of service must include a termination and suspension clause.",
  "rationale": "Both sides need a stated way out — the customer to close an account, the business to end a relationship — and without one every ending is improvised. For a messaging programme it pairs with the right to end the programme that the SMS terms carry.",
  "layer": "POLICY_PAGE",
  "layerSlug": "policy-page",
  "object": "terms of service body",
  "severity": "LOW",
  "detectability": [
    "AI_FORM"
  ],
  "failureClass": "TERMINAL_POLICY",
  "artifact": "sms_terms",
  "authorities": [
    "TCR"
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Add the clause covering both directions and what survives. Done when the terms say how the relationship ends.",
  "example": "You can close your Acme Coffee account at any time. We may suspend or close an account that breaches these terms. Sections on liability and governing law survive.",
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/policy-page/pol-216/",
  "markdown": "https://ekas.io/rules/10dlc/policy-page/pol-216.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}