# POL-216 — The terms should cover termination

> The terms of service must include a termination and suspension clause.

- **Rule ID:** POL-216
- **Layer:** Policy pages (`POLICY_PAGE`)
- **Checks:** `terms of service body`
- **Severity:** LOW — Best practice. Worth fixing, rarely fatal on its own.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** AI judgement over the submitted form
- **Fix type:** Fix the privacy policy or SMS terms
- **Required by:** TCR
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/policy-page/pol-216/

## Why this rule exists

Both sides need a stated way out — the customer to close an account, the business to end a relationship — and without one every ending is improvised. For a messaging programme it pairs with the right to end the programme that the SMS terms carry.

## How to fix it

Add the clause covering both directions and what survives. Done when the terms say how the relationship ends.

## Example of a compliant value

```text
You can close your Acme Coffee account at any time. We may suspend or close an account that breaches these terms. Sections on liability and governing law survive.
```