{
  "id": "POL-219",
  "slug": "pol-219",
  "title": "The terms must carry a contact block",
  "statement": "The terms of service must carry a contact block naming the entity, its address, an email address and a phone number.",
  "rationale": "The contact block doubles as the customer-care route the messaging framework separately requires, so a terms page without one leaves both a contractual and a messaging obligation unmet. It is also the block a reviewer reads to corroborate the brand, which is why a bare contact-form link does not do the job.",
  "layer": "POLICY_PAGE",
  "layerSlug": "policy-page",
  "object": "ToS contact block",
  "severity": "HIGH",
  "detectability": [
    "CRAWL"
  ],
  "failureClass": "TERMINAL_POLICY",
  "artifact": "sms_terms",
  "authorities": [
    "CTIA",
    "Sinch",
    "AWS"
  ],
  "codes": [
    {
      "provider": "Bandwidth/DCA",
      "code": "852",
      "remediable": true
    }
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Close the terms with a contact block carrying the entity, the postal address, a monitored email and a phone number, matching the brand record. Done when a reader can reach a person without using a form.",
  "example": "Questions? Acme Coffee Co, LLC, 1240 Mission St, Suite 400, San Francisco, CA 94103 · support@acmecoffee.com · 415-555-0134",
  "notes": "Overlaps deliberately with POL-190, which asks the SMS terms for a support contact: a brand that publishes dedicated SMS terms satisfies both from one block, and a brand that does not still owes the contact here.",
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/policy-page/pol-219/",
  "markdown": "https://ekas.io/rules/10dlc/policy-page/pol-219.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}