{
  "id": "POL-240",
  "slug": "pol-240",
  "title": "Template policy and website content is a known reject cause",
  "statement": "Policy and terms text recognisable as generator boilerplate must be flagged, because reviewers reject it as evidence the business is not real.",
  "rationale": "Free generators produce documents that are word-for-word identical across thousands of sites, and reviewers have seen them all — so the document that took five minutes to produce is the one that costs a rejection. It is the most common surprise in this whole layer, because the business believes having a policy was the requirement.",
  "layer": "POLICY_PAGE",
  "layerSlug": "policy-page",
  "object": "privacy policy + terms body",
  "severity": "MEDIUM",
  "detectability": [
    "AI_FORM"
  ],
  "failureClass": "TERMINAL_POLICY",
  "artifact": "privacy_policy",
  "authorities": [
    "Plivo",
    "Telnyx",
    "TCR"
  ],
  "codes": [
    {
      "provider": "Bandwidth",
      "code": "7103",
      "remediable": true
    }
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Replace the generic sections with text about this business — the products it sells, the surfaces it collects numbers on, the vendors it actually uses. Done when nothing in the document would be true of an unrelated company.",
  "example": "Replace \"We may collect information from you when you visit our website\" with \"We collect your mobile number when you tick the text box at checkout on acmecoffee.com.\"",
  "notes": "The positive form is POL-241, which asks whether brand-specific facts are present. This one detects the generic text; that one detects its absence, and a document can fail both.",
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/policy-page/pol-240/",
  "markdown": "https://ekas.io/rules/10dlc/policy-page/pol-240.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}