# POL-244 — Do not silently overwrite a policy the brand already publishes

> Where the brand already publishes a policy, a generated replacement must be diffed against it and the removed clauses surfaced for review.

- **Rule ID:** POL-244
- **Layer:** Policy pages (`POLICY_PAGE`)
- **Checks:** `existing published policy vs the generated draft`
- **Severity:** HIGH — Rejected by at least one carrier or provider, and a common cause of failure at the rest.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** Human check — only someone holding the document can settle it
- **Fix type:** Supply evidence only you hold
- **Required by:** TCR
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/policy-page/pol-244/

## Why this rule exists

An existing policy usually contains commitments somebody made deliberately — a sector clause, a jurisdiction addendum, a promise made to a customer — and replacing it wholesale deletes them without anyone seeing what went. The business ends up less compliant than before, having run a compliance tool.

## How to fix it

Diff the draft against the live page and read the removals before publishing, keeping anything that was there for a reason. Done when every clause the replacement drops has been looked at by a person.

## Check this yourself

**Have you read what the replacement removes from the policy this brand already publishes?**

1. Diff the draft against the live page.
2. Read the removals, looking first for sector language and anything added after a complaint or a legal review.
3. Keep whatever was there for a reason.

*What wrong looks like:* A wholesale replacement deletes a jurisdiction addendum and a promise made to a customer. The business ends up less compliant than before, having run a compliance tool.

## Notes

We can fetch the live policy but we cannot know which of its clauses were deliberate. The user has to compare the two documents themselves and decide what to carry across — sector language and anything added after a complaint or a legal review are the clauses worth looking for first.