{
  "id": "POL-247",
  "slug": "pol-247",
  "title": "Do not claim a generated document makes the brand compliant",
  "statement": "Neither the product nor its output may claim that a generated policy makes the brand compliant or approved.",
  "rationale": "Carriers and the DCAs make that determination, and nobody else can — so a claim of compliance is both untrue and the reason a business stops checking. It is a specific failure of tools like this one: the more confident the output looks, the less likely anyone is to read the rejection reasons when they arrive.",
  "layer": "POLICY_PAGE",
  "layerSlug": "policy-page",
  "object": "product export copy",
  "severity": "HIGH",
  "detectability": [
    "HUMAN"
  ],
  "failureClass": "TERMINAL_EVIDENCE",
  "authorities": [
    "TCR"
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Describe what the document does — it covers the requirements the registry knows about — rather than what it achieves. Done when nothing in the output or the interface promises approval.",
  "notes": "Nothing in a registration records the claims made around it. The obligation is on whoever writes the product copy, and on the user not to treat a clean run here as an approval: the registry is a strict superset of what was researched, not a guarantee about any particular reviewer.",
  "phase": "approval",
  "automated": false,
  "attestation": {
    "question": "Does anything you say about this output promise compliance or approval, rather than describing what it covers?",
    "howToCheck": [
      "Read the interface copy and the document's own front matter for any claim of being compliant, approved, or carrier-ready.",
      "Describe what it does — it covers the requirements the registry knows about — rather than what it achieves.",
      "As a user: do not treat a clean run as an approval."
    ],
    "failureLooksLike": "The more confident the output looks, the less likely anyone is to read the rejection reasons when they arrive. Carriers and the DCAs make that determination and nobody else can."
  },
  "url": "https://ekas.io/rules/10dlc/policy-page/pol-247/",
  "markdown": "https://ekas.io/rules/10dlc/policy-page/pol-247.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}