{
  "id": "WEB-009",
  "slug": "web-009",
  "title": "The website must resolve and return content",
  "statement": "The submitted website URL must resolve to a live host and return a successful response.",
  "rationale": "A site that does not load cannot be assessed, and DNS or timeout failures are indistinguishable to a reviewer from a business that does not exist. This is checked at submission and again during vetting, so intermittent hosting fails it twice.",
  "layer": "WEBSITE",
  "layerSlug": "website",
  "object": "brand.website",
  "severity": "BLOCKING",
  "detectability": [
    "CRAWL"
  ],
  "failureClass": "TERMINAL_WEBSITE",
  "authorities": [
    "TCR",
    "Twilio",
    "Bandwidth",
    "AWS"
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Confirm the URL loads from a clean network with no VPN, and check DNS resolves publicly. Fix hosting before submitting rather than resubmitting hopefully.",
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/website/web-009/",
  "markdown": "https://ekas.io/rules/10dlc/website/web-009.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}