# WEB-009 — The website must resolve and return content

> The submitted website URL must resolve to a live host and return a successful response.

- **Rule ID:** WEB-009
- **Layer:** Website (`WEBSITE`)
- **Checks:** `brand.website`
- **Severity:** BLOCKING — Breaking this rule gets the submission rejected outright.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** AI judgement over the crawled website or policy page
- **Fix type:** Fix the website — no form edit clears it
- **Required by:** TCR, Twilio, Bandwidth, AWS
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/website/web-009/

## Why this rule exists

A site that does not load cannot be assessed, and DNS or timeout failures are indistinguishable to a reviewer from a business that does not exist. This is checked at submission and again during vetting, so intermittent hosting fails it twice.

## How to fix it

Confirm the URL loads from a clean network with no VPN, and check DNS resolves publicly. Fix hosting before submitting rather than resubmitting hopefully.