{
  "id": "WEB-047",
  "slug": "web-047",
  "title": "The site must show business contact information",
  "statement": "The website must display contact details — an address, phone number, or support email identifying the business.",
  "rationale": "Contact details are how a reviewer corroborates that the business is real and matches the brand record, and CTIA separately requires that a message URL and its destinations identify the owner with contact information. A site with no way to reach anyone reads as a front.",
  "layer": "WEBSITE",
  "layerSlug": "website",
  "object": "brand website",
  "severity": "HIGH",
  "detectability": [
    "CRAWL"
  ],
  "failureClass": "TERMINAL_WEBSITE",
  "authorities": [
    "CTIA",
    "TCR",
    "Twilio"
  ],
  "applicabilityText": "Applies to every 10DLC registration.",
  "universal": true,
  "remediation": "Publish a contact page with the business address, a phone number, and a support email on the brand domain, and check they match the brand registration.",
  "catalogIds": [
    "WEB-041"
  ],
  "phase": "approval",
  "automated": true,
  "url": "https://ekas.io/rules/10dlc/website/web-047/",
  "markdown": "https://ekas.io/rules/10dlc/website/web-047.md",
  "registry": "https://ekas.io/rules/10dlc/",
  "updated": "2026-07-25",
  "licence": "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
}