# WEB-047 — The site must show business contact information

> The website must display contact details — an address, phone number, or support email identifying the business.

- **Rule ID:** WEB-047
- **Layer:** Website (`WEBSITE`)
- **Checks:** `brand website`
- **Severity:** HIGH — Rejected by at least one carrier or provider, and a common cause of failure at the rest.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** AI judgement over the crawled website or policy page
- **Fix type:** Fix the website — no form edit clears it
- **Required by:** CTIA, TCR, Twilio
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/website/web-047/

## Why this rule exists

Contact details are how a reviewer corroborates that the business is real and matches the brand record, and CTIA separately requires that a message URL and its destinations identify the owner with contact information. A site with no way to reach anyone reads as a front.

## How to fix it

Publish a contact page with the business address, a phone number, and a support email on the brand domain, and check they match the brand registration.