# WEB-128 — No cannabis, CBD, hemp or kratom content anywhere on the site

> The brand website must not host or promote cannabis, CBD, hemp, kratom, dispensary or drug-paraphernalia content.

- **Rule ID:** WEB-128
- **Layer:** Website (`WEBSITE`)
- **Checks:** `crawled website content`
- **Severity:** BLOCKING — Breaking this rule gets the submission rejected outright.
- **When it bites:** Gates approval — get this wrong and registration is refused
- **How it is detected:** AI judgement over the crawled website or policy page
- **Fix type:** Hard stop — not remediable, resubmission will not help
- **Required by:** Twilio, Bandwidth, Telnyx, AWS, TCR
- **Applies:** Applies to every 10DLC registration.
- **Canonical URL:** https://ekas.io/rules/10dlc/website/web-128/

## Why this rule exists

The industry applies federal law where federal and state law diverge, so a fully licensed dispensary in a legal state is refused exactly like an unlicensed one — and this is the rule that surprises operators more than any other, because everything about their business is lawful where they stand. The screen covers the whole site rather than the landing page, so a wellness retailer with one CBD line fails on that line.

## How to fix it

This category cannot be registered for 10DLC in the US regardless of state licensing. Removing the product pages does not help while the business is the dispensary; the refusal is on the brand.

## Provider rejection codes

| Provider | Code | Resubmission allowed |
| --- | --- | --- |
| Twilio (gen2) | `30940` | no |
| Bandwidth/DCA | `701` | no |

## Notes

AWS marks the category non-remediable, and Telnyx extends the prohibition to shipping services for these products and cites a T-Mobile fine. State legality is irrelevant to the outcome and saying so early saves the appeal.