Test against mock brands, not real ones

The requirementstatement

Non-production submissions should use mock brands so fees are not charged and duplicate detection is not polluted.

Severityseverity
LowLOWBest practice. Worth fixing, rarely fatal on its own.
When it bitesphase
Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
What is checkedobject
brand.mock
Where it liveslayer
BrandBRAND
How Ekas settles itdetectability
DeterministicDETERMINISTIC
Settled in code from the values you submitted. No model involved, no judgement call, same answer every time.
What the fix involvesfailureClass
Fix the fieldRETRY_FIELD
A better value in the form fixes it. Ekas can rewrite it and re-check.
Who requires itauthorities
TwilioTelnyx
When it appliesapplicabilityText
Applies to every 10DLC registration.

Why this rule existsrationale

A test registration is a real registration: it charges the fee, it consumes the identity fields, and it lands in the duplicate index — so the real submission that follows collides with the rehearsal. Mock brands exist precisely for this and cost nothing, but they are opt-in and easy to miss during an integration.

How to fix itremediation

Set the mock flag on every non-production submission, and use test rather than real identity values inside it. Done when no fee is charged and the real EIN, website and email have not been consumed by a rehearsal.

A compliant exampleexample

mock: true on every integration and staging submission

Notesnotes

Absorbs OPS-350, which states the same testing practice and the constraints mock records carry — a mock brand does not verify and cannot carry live campaigns, so it proves the integration rather than the registration. Nothing in a submission says whether it is a rehearsal, so a real brand with no mock flag passes: the check reports only the shape it can see.

Rules you will hit next

Other brand rules at the same severity. A registration is judged as a whole, not rule by rule.

All brand rules

BRD-204 is one of 196 brand rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.

Reading the rules is the easy part.

Ekas runs every rule that gates approval, 823 of these 915, against your registration before it reaches the carrier. It reads your site, your policy pages and your opt-in the way a reviewer would, and hands you the fix, not just the verdict.