The consent artifact must actually show a consent surface
The requirementstatement
The attached artifact must depict the point of consent collection, not an unrelated page, logo, or product screen.
- Severityseverity
- BlockingBLOCKINGBreaking this rule gets the submission rejected. There is no partial credit.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- consent artifact
- Where it liveslayer
- Consent flowCONSENT_FLOW
- How Ekas settles itdetectability
- AI · visionVISION
- Needs the pixels: a screenshot of the opt-in surface, a scanned paper form, an MMS attachment.
- What the fix involvesfailureClass
- Supply evidenceTERMINAL_EVIDENCE
- Needs proof only you hold: a screenshot, a recording, a scan of the form people signed.
- Who requires itauthorities
- TCRTwilioBandwidthAWS
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
The most common evidence failure is not a missing screenshot but the wrong one — a homepage, a logo, or a dashboard. Reviewers read that as an attempt to satisfy the requirement without meeting it, and it costs more credibility than attaching nothing. Catching it before submission avoids a rejection that is embarrassing as well as expensive.
How to fix itremediation
Replace the attachment with an image of the actual screen or form where the customer gives consent. Three things must appear together in one frame: the phone-number field, the control they act on (checkbox, toggle, or signature line), and the disclosure text beside it.
Common mistakespitfalls
- A screenshot of the confirmation page after signup shows the outcome, not the consent — capture the form itself.
Rules you will hit next
2 other rules read consent artifact. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.
CON-PAPER-FORMPaper opt-in requires a copy of the formBlockingBLOCKINGCON-ART-003The consent artifact must be legibleHighHIGHCON-008The live CTA and the declared message flow must say the same thingBlockingBLOCKINGCON-010The three subscriber-management attributes must be declared trueBlockingBLOCKINGCON-013Subscriber attributes must agree with the message bodies suppliedBlockingBLOCKINGCON-023Evidence URLs must resolve without a loginBlockingBLOCKING
CON-ART-002 is one of 101 consent flow rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.