The consent artifact must be legible
The requirementstatement
The artifact must be readable at the resolution supplied — cropped, blurred, or truncated evidence does not establish consent.
- Severityseverity
- HighHIGHRejected by at least one carrier or provider, and a common cause of failure at the rest.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- consent artifact
- Where it liveslayer
- Consent flowCONSENT_FLOW
- How Ekas settles itdetectability
- AI · visionVISION
- Needs the pixels: a screenshot of the opt-in surface, a scanned paper form, an MMS attachment.
- What the fix involvesfailureClass
- Supply evidenceTERMINAL_EVIDENCE
- Needs proof only you hold: a screenshot, a recording, a scan of the form people signed.
- Who requires itauthorities
- TCRTwilio
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
A reviewer who cannot read your disclosure treats it as absent, so an illegible screenshot fails the same way a missing disclosure does, while looking to you like the requirement was met. This is a silent failure mode: the brand believes it supplied evidence and cannot understand the rejection.
How to fix itremediation
Re-capture at full width with the disclosure text readable without zooming. Capture the whole consent block rather than cropping tightly to the checkbox, and avoid photographing a screen with a phone — screenshot it directly.
Notesnotes
whenUnreadable is FAIL, against the default, because illegibility IS the defect this rule tests — returning UNCLEAR would make the rule unable to ever fail. Only the user can fix it: they must re-capture the artifact themselves, since we cannot reach their consent surface.
Rules you will hit next
2 other rules read consent artifact. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.
CON-ART-002The consent artifact must actually show a consent surfaceBlockingBLOCKINGCON-PAPER-FORMPaper opt-in requires a copy of the formBlockingBLOCKINGCON-017An offline opt-in still needs a findable business behind itHighHIGHCON-033Opt-in evidence must be the live surface, not a mockup of itHighHIGHCON-038Verbally-collected informational campaigns need the mockup and the messagesHighHIGHCON-042The phone field must be optional on a general-purpose formHighHIGH
CON-ART-003 is one of 101 consent flow rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.