A state may give you less time than the federal limit
The requirementstatement
Where the recipient's state sets a shorter cure window for ceasing text solicitations, that window applies instead of the federal maximum.
- Severityseverity
- HighHIGHRejected by at least one carrier or provider, and a common cause of failure at the rest.
- When it bitesphase
- After you are livepostFalls due once you are sending: STOP handling, quiet hours, suppression, record retention.
- What is checkedobject
- suppression latency against the recipient state
- Where it liveslayer
- OperationalOPERATIONAL
- How Ekas settles itdetectability
- Post-submissionUNDETECTABLE_PRE_SUBMISSION
- The subject does not exist yet at submission time: a reply window, an expiring PIN, a queue position. Reported with its deadline.
- What the fix involvesfailureClass
- Wait on someone elseTERMINAL_EXTERNAL
- Needs an external system or a waiting period, such as IRS propagation, a vetting result, or a carrier queue.
- Who requires itauthorities
- state law (FL)
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
How to fix itremediation
Suppress immediately as the standard behaviour, which clears every state window at once, and reserve any delay for cases where a system genuinely cannot act in real time. Done when the slowest suppression path is measured in minutes rather than days.
Check this yourselfattestation
No tool can settle this one for you. Here is the check, and what wrong looks like.
Is your slowest suppression path measured in minutes rather than days?
- 1Measure the slowest route — usually a manual or batch channel, not the keyword handler.
- 2Suppress immediately everywhere: that clears every state window at once and is much the simpler answer.
- 3The alternative is a per-state window table plus the location data to use it, and the area code is not the recipient's state.
What wrong looks like: A national programme sized to the federal ten business days is inside the law almost everywhere and outside it in Florida, whose fifteen-day statute carries a private right of action.
Notesnotes
Rules you will hit next
Other operational rules at the same severity. A registration is judged as a whole, not rule by rule.
OPS-047 is one of 139 operational rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.