Contact email and phone must contain no spaces
The requirementstatement
The registration contact email and phone number must not contain spaces anywhere.
- Severityseverity
- HighHIGHRejected by at least one carrier or provider, and a common cause of failure at the rest.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- campaign contact email + phone (the brand contact, where the CSP defaults it)
- Where it liveslayer
- CampaignCAMPAIGN
- How Ekas settles itdetectability
- DeterministicDETERMINISTIC
- Settled in code from the values you submitted. No model involved, no judgement call, same answer every time.
- What the fix involvesfailureClass
- Fix the fieldRETRY_FIELD
- A better value in the form fixes it. Ekas can rewrite it and re-check.
- Who requires itauthorities
- BandwidthAWS
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
A space inside a contact address is the single most common field-hygiene rejection, and it survives because the space is usually trailing — copied along with the address out of a spreadsheet cell or an email signature. The address looks right in the form and is unusable to anything that parses it.
How to fix itremediation
Retype the contact email and phone rather than pasting them, or trim the value in a plain-text editor first. Done when neither field contains a space at the start, the end, or in the middle.
A compliant exampleexample
contact email: support@acmecoffee.com · contact phone: 415-555-0134
Provider rejection codescodes
The code you get back when this rule is what failed, and whether that provider lets you resubmit.
| Provider | Code | Resubmit |
|---|---|---|
| Bandwidth/DCA | 6102 | Yes |
Notesnotes
Bandwidth 6102 verbatim: "The email and/or phone number must not contain any spaces." The catalog states this row more broadly as "spaces or special characters"; that wording traces to a secondary reseller paraphrase of the same code, so only the spaces half is asserted here. Separators inside a phone number are governed by the E.164 formatting rule on the brand, not by this one.
Rules you will hit next
Other campaign rules at the same severity. A registration is judged as a whole, not rule by rule.
CMP-023Declared embedded links must come with a sample URLHighHIGHCMP-041The description must say how often the messages comeHighHIGHCMP-042A programme that asks for money must say soHighHIGHCMP-048Emergency framing requires the emergency use caseHighHIGHCMP-051A first-party lender must use the phrase the reviewer looks forHighHIGHCMP-052A website that is not live yet must be declared as suchHighHIGH
CMP-016 is one of 94 campaign rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.