Verbal script must contain all eight required consent elements
The requirementstatement
The script must capture explicit consent and state the brand, message types, frequency, rates, opt-out, help, and the privacy policy.
- Severityseverity
- BlockingBLOCKINGBreaking this rule gets the submission rejected. There is no partial credit.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- verbal script
- Where it liveslayer
- Consent flowCONSENT_FLOW
- How Ekas settles itdetectability
- AI · formAI_FORM
- A semantic question about what you wrote: whether a description matches a use case, whether a name looks like a filed entity. Judged by a model against written criteria.
- What the fix involvesfailureClass
- Produce a documentTERMINAL_ARTIFACT
- Needs a document that does not exist yet, such as a verbal script, a paper consent form, or QR landing copy. Ekas drafts it.
- Who requires itauthorities
- TCRFCCCTIA
- When it appliesapplicabilityText
- Applies when consent was collected by live verbal and IVR.
Why this rule existsrationale
Each of the eight elements carries its own DCA reject code, so a script missing one is rejected for that specific reason rather than generically — and the fix is correspondingly specific. Oral consent is only valid where it captures the same substance a written disclosure would, which is why the element list mirrors the web one.
How to fix itremediation
Amend the script so every element is spoken, and have the agent capture an explicit "yes" rather than treating silence or continuing the call as agreement. Record the call or log the consent timestamp against the customer record.
A compliant exampleexample
"Before we finish — would you like to receive text messages from Acme Coffee about your orders and our promotions? Message frequency varies, message and data rates may apply, you can reply STOP at any time to unsubscribe or HELP for help, and our privacy policy is at acmecoffee.com/privacy. Can I confirm you agree to receive these texts at the number ending 4471?"
Provider rejection codescodes
The code you get back when this rule is what failed, and whether that provider lets you resubmit.
| Provider | Code | Resubmit |
|---|---|---|
| TCR/DCA | 2105 | Yes |
| TCR/DCA | 2108 | Yes |
| TCR/DCA | 2109 | Yes |
| TCR/DCA | 2110 | Yes |
| TCR/DCA | 2111 | Yes |
| TCR/DCA | 2112 | Yes |
| TCR/DCA | 2119 | Yes |
| TCR/DCA | 7107 | Yes |
Rules you will hit next
Other consent flow rules at the same severity. A registration is judged as a whole, not rule by rule.
CON-008The live CTA and the declared message flow must say the same thingBlockingBLOCKINGCON-010The three subscriber-management attributes must be declared trueBlockingBLOCKINGCON-013Subscriber attributes must agree with the message bodies suppliedBlockingBLOCKINGCON-023Evidence URLs must resolve without a loginBlockingBLOCKINGCON-024The opt-in URL must serve a certificate that verifiesBlockingBLOCKINGCON-027The opt-in URL must land on a page that carries the opt-inBlockingBLOCKING
CON-VERBAL-ELEMENTS is one of 101 consent flow rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.