A service-provider carve-back is required, not prohibited
The requirementstatement
The policy should permit disclosure to the vendors that actually deliver the messages, while prohibiting everything else.
- Severityseverity
- MediumMEDIUMUsually survives review, but lowers your trust score or invites a manual look you would rather avoid.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- privacy policy body
- Where it liveslayer
- Policy pagesPOLICY_PAGE
- How Ekas settles itdetectability
- AI · crawlCRAWL
- Needs your live site or policy page fetched and read. Ekas crawls it the way a reviewer would.
- What the fix involvesfailureClass
- Fix the policyTERMINAL_POLICY
- The fix lives in your privacy policy or SMS terms. Ekas can generate the missing clauses.
- Who requires itauthorities
- TCRTwilio
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
An absolute "we never disclose your number to anyone" is factually false — your platform, aggregator and the carriers all handle it — and a reviewer who spots the impossibility distrusts the rest of the policy. The correct shape is a narrow carve-back for message delivery.
How to fix itremediation
Add a narrow carve-back naming the delivery chain, immediately after the non-sharing sentence.
A compliant exampleexample
We share your mobile number only with the service providers who deliver our messages (our messaging platform, aggregators, and wireless carriers), and for no other purpose.
Rules you will hit next
6 other rules read privacy policy body. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.
POL-050Privacy policy must state mobile opt-in data is not shared or soldBlockingBLOCKINGPOL-063A policy that says mobile opt-in data is shared is refused outrightBlockingBLOCKINGPOL-078A political brand is held to the same data-sharing banBlockingBLOCKINGPOL-079A charity policy must bar anyone but the charity from using subscriber dataBlockingBLOCKINGPOL-109A cart-reminder programme must say how abandonment is detectedBlockingBLOCKINGPOL-053The clause must say NOT SHARED, not merely "not sold"HighHIGH
POL-058 is one of 157 policy pages rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.