The policy should be printable
The requirementstatement
The privacy policy should be available in a form a consumer can print or save.
- Severityseverity
- LowLOWBest practice. Worth fixing, rarely fatal on its own.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- privacy policy page rendering
- Where it liveslayer
- Policy pagesPOLICY_PAGE
- How Ekas settles itdetectability
- AI · crawlCRAWL
- Needs your live site or policy page fetched and read. Ekas crawls it the way a reviewer would.
- What the fix involvesfailureClass
- Fix the policyTERMINAL_POLICY
- The fix lives in your privacy policy or SMS terms. Ekas can generate the missing clauses.
- Who requires itauthorities
- CCPA
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
A policy that exists only as an expanding accordion, or that prints as a single blank page, cannot be kept by the person it governs — and California asks for a printable format for exactly that reason. It is a rendering accident rather than a decision, so nobody discovers it until somebody tries.
How to fix itremediation
Render the full text in the page rather than behind toggles, and add a print stylesheet or a downloadable copy. Done when printing the page produces the whole document.
Notesnotes
Only partly decidable from a text crawl: a fetch that returns the full body is good evidence the text is in the page, and it says nothing about how the page prints. The judge should report which of the two it could see.
Rules you will hit next
Other policy pages rules at the same severity. A registration is judged as a whole, not rule by rule.
POL-121The policy must say what it coversLowLOWPOL-137Other state-law addenda are needed where thresholds are metLowLOWPOL-138The policy should offer an accessible alternative formatLowLOWPOL-198STOP and HELP instructions must be legible — bold is not requiredLowLOWPOL-203The terms should cover accounts and credentialsLowLOWPOL-206A retail brand's terms should cover shipping and returnsLowLOW
POL-139 is one of 157 policy pages rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.