The verification text must be answered within 24 hours
The requirementstatement
The sole-proprietor OTP must be answered YES within 24 hours, or the verification must be re-triggered.
- Severityseverity
- BlockingBLOCKINGBreaking this rule gets the submission rejected. There is no partial credit.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- sole-proprietor OTP state
- Where it liveslayer
- BrandBRAND
- How Ekas settles itdetectability
- Post-submissionUNDETECTABLE_PRE_SUBMISSION
- The subject does not exist yet at submission time: a reply window, an expiring PIN, a queue position. Reported with its deadline.
- What the fix involvesfailureClass
- Wait on someone elseTERMINAL_EXTERNAL
- Needs an external system or a waiting period, such as IRS propagation, a vetting result, or a carrier queue.
- Who requires itauthorities
- TCRTwilioTelnyx
- When it appliesapplicabilityText
- Applies when the brand is a sole proprietor.
Why this rule existsrationale
How to fix itremediation
Submit the registration while the owner is at their phone, and tell them a text is coming that needs a YES. If the window has already passed, re-trigger the OTP from the brand record rather than creating a second brand — a duplicate registration burns one of the three uses this number is allowed.
Provider rejection codescodes
The code you get back when this rule is what failed, and whether that provider lets you resubmit.
| Provider | Code | Resubmit |
|---|---|---|
| TCR | 552 | Yes |
| Twilio | 30752 | Yes |
Check this yourselfattestation
No tool can settle this one for you. Here is the check, and what wrong looks like.
Will the number's owner be at their phone when you submit, and do they know to reply YES?
- 1Tell the owner before you submit: a text arrives within a minute or two, and the reply must be exactly YES.
- 2Submit while they are available — not on a Friday afternoon. The 24-hour window starts at submission, not when someone gets round to looking.
- 3If the window has passed, re-trigger the OTP from the existing brand. Do not create a second brand: that burns one of the three uses this number is allowed.
What wrong looks like: The text expires unanswered. Nothing fails loudly — the brand sits UNVERIFIED and every campaign under it is refused for a reason that names the campaign.
Notesnotes
Rules you will hit next
Other brand rules at the same severity. A registration is judged as a whole, not rule by rule.
BRD-075 is one of 196 brand rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.