The registered vertical must match the business on the website

The requirementstatement

The declared industry vertical must match the business the registered website actually describes.

Severityseverity
HighHIGHRejected by at least one carrier or provider, and a common cause of failure at the rest.
When it bitesphase
Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
What is checkedobject
brand.vertical vs website content
Where it liveslayer
BrandBRAND
How Ekas settles itdetectability
AI · crawlCRAWL
Needs your live site or policy page fetched and read. Ekas crawls it the way a reviewer would.
What the fix involvesfailureClass
Fix the fieldRETRY_FIELD
A better value in the form fixes it. Ekas can rewrite it and re-check.
Who requires itauthorities
AWS
When it appliesapplicabilityText
Applies to every 10DLC registration.

Why this rule existsrationale

The vertical is one of the inputs to use-case eligibility and to the trust score, and a reviewer checks it in the cheapest possible way: they open the site and see whether it looks like that kind of business. A mismatch reads as a brand describing itself as something safer than it is, which is a much less charitable reading than the truth — usually that the closest of twenty-three options was chosen quickly.

How to fix itremediation

Pick the vertical a stranger would choose after thirty seconds on your home page. Where nothing fits well, choose the one covering most of the revenue rather than the most flattering one. Done when the vertical and the site's own description of the business agree.

A compliant exampleexample

vertical: RETAIL for acmecoffee.com, which sells coffee — not HOSPITALITY because there is a café

Notesnotes

BRD-150 checks the value is one of the 23; BRD-151 asks whether it came from the right vocabulary. This rule is the third question: whether it is TRUE of the business, judged against the site.

Rules you will hit next

Other brand rules at the same severity. A registration is judged as a whole, not rule by rule.

All brand rules

BRD-144 is one of 196 brand rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.

Reading the rules is the easy part.

Ekas runs every rule that gates approval, 823 of these 915, against your registration before it reaches the carrier. It reads your site, your policy pages and your opt-in the way a reviewer would, and hands you the fix, not just the verdict.