The representative needs an enum job position and their real title
The requirementstatement
job_position must come from Director, GM, VP, CEO, CFO, General Counsel or Other, and the representative's exact business title must be supplied alongside it.
- Severityseverity
- MediumMEDIUMUsually survives review, but lowers your trust score or invites a manual look you would rather avoid.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- brand.authorized_rep.job_position + .title
- Where it liveslayer
- BrandBRAND
- How Ekas settles itdetectability
- DeterministicDETERMINISTIC
- Settled in code from the values you submitted. No model involved, no judgement call, same answer every time.
- What the fix involvesfailureClass
- Fix the fieldRETRY_FIELD
- A better value in the form fixes it. Ekas can rewrite it and re-check.
- Who requires itauthorities
- Twilio
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
How to fix itremediation
Choose the closest enum value — Other is a legitimate answer for most titles — and put the person's actual title in the title field, spelled as it appears on the company site or their signature block. Done when the enum validates and the title is a real one.
A compliant exampleexample
job_position: CEO · title: Chief Executive Officer — or job_position: Other · title: Head of Customer Operations
Provider rejection codescodes
The code you get back when this rule is what failed, and whether that provider lets you resubmit.
| Provider | Code | Resubmit |
|---|---|---|
| Twilio | 30701 | Yes |
Rules you will hit next
Other brand rules at the same severity. A registration is judged as a whole, not rule by rule.
BRD-156 is one of 196 brand rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.