Only federal tax documentation counts in an appeal

The requirementstatement

Appeals must rely on federal-level tax documentation; state-level documents are not accepted.

Severityseverity: HighHIGHRejected by at least one carrier or provider, and a common cause of failure at the rest.
When it bitesphase: Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
What is checkedobject: the appeal attachments
Where it liveslayer: BrandBRAND
How Ekas settles itdetectability: Human checkHUMAN; Only someone holding the document or making the call can settle it. Ekas tells you exactly what to look at.
What the fix involvesfailureClass: Supply evidenceTERMINAL_EVIDENCE; Needs proof only you hold: a screenshot, a recording, a scan of the form people signed.
Who requires itauthorities: TwilioHighLevel
When it appliesapplicabilityText: Applies to every 10DLC registration.

Why this rule existsrationale

Verification runs against federal records, so a state filing — however official — does not corroborate the thing being checked and the appeal fails with the document attached. State certificates are the ones businesses have to hand, which is why they are the ones that get sent.

How to fix itremediation

Attach the IRS CP-575 or a 147C letter. If neither is to hand, request a 147C from the IRS Business & Specialty Tax Line before filing — it is free and it is the document the appeal actually needs.

Check this yourselfattestation

No tool can settle this one for you. Here is the check, and what wrong looks like.

Is the document you are attaching federal — a CP-575 or 147C — rather than a state filing?

1Read the letterhead. A state incorporation certificate, a state tax registration or a certificate of good standing will not carry the appeal.
2No federal letter to hand: request a 147C from the IRS Business & Specialty Tax Line before filing the appeal. It is free.

What wrong looks like: The state certificate is the one the business has in a drawer, so it is the one that gets sent. The appeal fails with a perfectly official document attached, and a full cycle is lost before anyone says why.

Notesnotes

We cannot see which document is attached. What the user has to do is check the letterhead: a state incorporation certificate, a state tax registration or a good-standing certificate will not carry the appeal, and sending one costs a full cycle before anyone says so.

Rules you will hit next

2 other rules read the appeal attachments. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.

BRD-260Attach every page of a multi-page documentHighHIGH BRD-258Respect the appeal attachment limitsMediumMEDIUM BRD-006Submit every name line above the address on a multi-line IRS recordHighHIGH BRD-007TCR takes only the first line of the IRS-registered nameHighHIGH BRD-010Take the legal name from the CP-575 or 147C, never a W-2 or W-9HighHIGH BRD-014An acquired business registers the details it filed taxes underHighHIGH

All brand rules

BRD-261 is one of 196 brand rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.