Attach every page of a multi-page document

The requirementstatement

Where a supporting document runs to several pages, all of them must be attached — partial submissions are rejected.

Severityseverity: HighHIGHRejected by at least one carrier or provider, and a common cause of failure at the rest.
When it bitesphase: Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
What is checkedobject: the appeal attachments
Where it liveslayer: BrandBRAND
How Ekas settles itdetectability: Human checkHUMANPost-submissionUNDETECTABLE_PRE_SUBMISSION; Only someone holding the document or making the call can settle it. Ekas tells you exactly what to look at. The subject does not exist yet at submission time: a reply window, an expiring PIN, a queue position. Reported with its deadline.
What the fix involvesfailureClass: Supply evidenceTERMINAL_EVIDENCE; Needs proof only you hold: a screenshot, a recording, a scan of the form people signed.
Who requires itauthorities: TCR
When it appliesapplicabilityText: Applies to every 10DLC registration.

Why this rule existsrationale

People attach the page with the answer on it, because that is the page that matters to them. The reviewer needs the document to be self-evidently the whole document — an EIN letter is three pages and a single page of it could have come from anywhere — so a partial submission is refused without the argument being read.

How to fix itremediation

Scan the document end to end and attach it as one PDF, including the pages that look like boilerplate. Done when the attachment has the same number of pages as the paper document.

Check this yourselfattestation

No tool can settle this one for you. Here is the check, and what wrong looks like.

Does the attachment have the same number of pages as the paper document in your hand?

1Count the pages of the original, then count the pages of the PDF you are attaching.
2Scan end to end and combine into a single PDF, boilerplate pages included — that also keeps the file count inside the attachment limits.

What wrong looks like: The page with the answer on it is attached alone. An EIN letter runs to three pages, and one page of it could have come from anywhere, so the appeal is refused without the argument being read.

Notesnotes

Only the person holding the document knows how many pages it has. What the user must do is check the page count before attaching — and combining the pages into a single PDF also keeps the file count inside the limits in BRD-258.

Rules you will hit next

2 other rules read the appeal attachments. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.

BRD-261Only federal tax documentation counts in an appealHighHIGH BRD-258Respect the appeal attachment limitsMediumMEDIUM BRD-006Submit every name line above the address on a multi-line IRS recordHighHIGH BRD-007TCR takes only the first line of the IRS-registered nameHighHIGH BRD-010Take the legal name from the CP-575 or 147C, never a W-2 or W-9HighHIGH BRD-014An acquired business registers the details it filed taxes underHighHIGH

All brand rules

BRD-260 is one of 196 brand rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.