Consent disclosure must explain how to opt out
The requirementstatement
The disclosure must tell the consumer they can reply STOP to stop receiving messages.
- Severityseverity
- BlockingBLOCKINGBreaking this rule gets the submission rejected. There is no partial credit.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- consent disclosure text
- Where it liveslayer
- Consent flowCONSENT_FLOW
- How Ekas settles itdetectability
- AI · crawlCRAWLAI · visionVISION
- Needs your live site or policy page fetched and read. Ekas crawls it the way a reviewer would. Needs the pixels: a screenshot of the opt-in surface, a scanned paper form, an MMS attachment.
- What the fix involvesfailureClass
- Fix the websiteTERMINAL_WEBSITE
- The fix lives on your site. No amount of rewording the form clears it.
- Who requires itauthorities
- CTIATCRTwilioFCCT-Mobile
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
A consumer who does not know how to leave complains to their carrier instead, and carrier complaints are what trigger number blocking and violation fees. Telling them the exit at the moment they enter is both a legal requirement and the cheapest protection you have against a spam report.
How to fix itremediation
Add "Reply STOP to unsubscribe." to the consent disclosure. Name the keyword — a general promise that they can unsubscribe any time does not tell them how.
A compliant exampleexample
Reply STOP to unsubscribe, HELP for help.
Rules you will hit next
6 other rules read consent disclosure text. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.
CON-060The opt-in language must actually say SMS or text messageBlockingBLOCKINGCON-080The disclosure must name the programme the consumer is joiningBlockingBLOCKINGCON-123Every entity allowed to send must be named in the consentBlockingBLOCKINGCON-125Consent must not be claimed on behalf of unnamed partnersBlockingBLOCKINGCON-DISC-BRANDConsent disclosure must identify the sending brand by nameBlockingBLOCKINGCON-DISC-NOT-CONDITIONPromotional consent must state it is not a condition of purchaseBlockingBLOCKING
CON-DISC-STOP is one of 101 consent flow rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.