Check the token has not expired before importing it
The requirementstatement
A Campaign Verify token must be checked for expiry before it is imported.
- Severityseverity
- BlockingBLOCKINGBreaking this rule gets the submission rejected. There is no partial credit.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- the token expiry
- Where it liveslayer
- BrandBRAND
- How Ekas settles itdetectability
- DeterministicDETERMINISTIC
- Settled in code from the values you submitted. No model involved, no judgement call, same answer every time.
- What the fix involvesfailureClass
- Fix the fieldRETRY_FIELD
- A better value in the form fixes it. Ekas can rewrite it and re-check.
- Who requires itauthorities
- Twilio
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
Tokens are obtained when the paperwork is ready and imported when the campaign is, and those can be months apart — so an expired token is the normal consequence of an organised team working ahead. The import is refused, and the replacement has to come from Campaign Verify rather than from the provider.
How to fix itremediation
Read the expiry date off the token before importing, and request a fresh one if it has passed or is close. Done when the token in hand is current at the moment of import, not at the moment it was issued.
A compliant exampleexample
token expiry: 2026-11-30, imported 2026-08-14 — current at the time of import
Provider rejection codescodes
The code you get back when this rule is what failed, and whether that provider lets you resubmit.
| Provider | Code | Resubmit |
|---|---|---|
| Twilio | 21722 | Yes |
| Twilio | 30713 | Yes |
Rules you will hit next
Other brand rules at the same severity. A registration is judged as a whole, not rule by rule.
BRD-001A legal company name is required for every entity but a sole proprietorBlockingBLOCKINGBRD-002Legal name must match the IRS record for the EINBlockingBLOCKINGBRD-003Legal name must carry its exact entity suffix as filedBlockingBLOCKINGBRD-008Legal name must not carry an appended personal name or roleBlockingBLOCKINGBRD-009The legal name field takes the legal name, not the trading nameBlockingBLOCKINGBRD-011A legal business name may back only one brand across the whole registryBlockingBLOCKING
BRD-247 is one of 196 brand rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.