No promises of unusually high or guaranteed returns

The requirementstatement

Campaign content must not promote schemes promising guaranteed, risk-free or unusually high financial returns.

Severityseverity
BlockingBLOCKINGBreaking this rule gets the submission rejected. There is no partial credit.
When it bitesphase
Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
What is checkedobject
campaign.description + campaign.sample[] + campaign.message_flow
How Ekas settles itdetectability
AI · formAI_FORM
A semantic question about what you wrote: whether a description matches a use case, whether a name looks like a filed entity. Judged by a model against written criteria.
What the fix involvesfailureClass
Hard stopHARD_STOP
Not remediable. Resubmitting will not help, and anyone offering to fix it is selling you a rejection.
Who requires itauthorities
Twilio
When it appliesapplicabilityText
Applies to every 10DLC registration.

Why this rule existsrationale

A guaranteed return is the single most reliable marker of investment fraud, which is why it is screened as its own category rather than left to the deception rules: no lawful investment can promise one, so the claim is refused on its face without anyone having to establish what the underlying product is. Honest businesses reach it through marketing habit — "guaranteed savings", "risk-free trial", a headline percentage with the conditions in the next sentence — and the screen reads the headline.

How to fix itremediation

Delete the guarantee and the headline number from the message copy. Where the rate is genuinely contractual — a deposit account, an insured product — say what it is and who insures it in the same sentence rather than leading with the figure. Done when no sample makes a promise about money that the business could not be held to in writing.

Common mistakespitfalls

  • Adding "terms apply" or a disclaimer link does not settle this: the screen reads the claim, and a disclaimer confirms that the headline overstated it.

Provider rejection codescodes

The code you get back when this rule is what failed, and whether that provider lets you resubmit.

ProviderCodeResubmit
Twiliogen230948No
Twiliogen230962No

Rules you will hit next

6 other rules read campaign.description + campaign.sample[] + campaign.message_flow. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.

All message content rules

MSG-227 is one of 122 message content rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.

Reading the rules is the easy part.

Ekas runs every rule that gates approval, 823 of these 915, against your registration before it reaches the carrier. It reads your site, your policy pages and your opt-in the way a reviewer would, and hands you the fix, not just the verdict.