No promises of unusually high or guaranteed returns
The requirementstatement
Campaign content must not promote schemes promising guaranteed, risk-free or unusually high financial returns.
- Severityseverity
- BlockingBLOCKINGBreaking this rule gets the submission rejected. There is no partial credit.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- campaign.description + campaign.sample[] + campaign.message_flow
- Where it liveslayer
- Message contentMESSAGE_CONTENT
- How Ekas settles itdetectability
- AI · formAI_FORM
- A semantic question about what you wrote: whether a description matches a use case, whether a name looks like a filed entity. Judged by a model against written criteria.
- What the fix involvesfailureClass
- Hard stopHARD_STOP
- Not remediable. Resubmitting will not help, and anyone offering to fix it is selling you a rejection.
- Who requires itauthorities
- Twilio
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
How to fix itremediation
Delete the guarantee and the headline number from the message copy. Where the rate is genuinely contractual — a deposit account, an insured product — say what it is and who insures it in the same sentence rather than leading with the figure. Done when no sample makes a promise about money that the business could not be held to in writing.
Common mistakespitfalls
- Adding "terms apply" or a disclaimer link does not settle this: the screen reads the claim, and a disclaimer confirms that the headline overstated it.
Provider rejection codescodes
The code you get back when this rule is what failed, and whether that provider lets you resubmit.
| Provider | Code | Resubmit |
|---|---|---|
| Twiliogen2 | 30948 | No |
| Twiliogen2 | 30962 | No |
Rules you will hit next
6 other rules read campaign.description + campaign.sample[] + campaign.message_flow. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.
MSG-227 is one of 122 message content rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.